Memberships are non-transferable and may not be shared with anyone else.
Weekly/fortnightly/monthly and quarterly membership payments or if paid in full will not be refunded. Unused memberships after 6 months from purchase date are not redeemable or refunded.
Cancellation of membership packages will incur a fee of $150.00
Membership packages will be by appointment only no walk-ins.
All memberships are paid weekly/fortnightly/monthly and quarterly.
Skin Lab Sydney reserves the right to change Salon policies, regulations, and pricing at any time upon providing reasonable amount of notice.
The membership packages purchased are only to be used with the service allocated to it. Under no circumstances are the membership purchases to be changed mid-way through treatments. Anything above and beyond these services will be an extra cost and will require extra booking times so please notify the Dermal Therapist at time of booking if you wish to have an add on treatment.
There may be occasions when a member needs to temporarily freeze their membership for various unforeseen reasons, such as pregnancy, travel, or illness.
During the freeze period, the member’s access to the membership services will be temporarily suspended. Memberships can be frozen for a minimum of 14 days and up to a maximum of 30 days. It’s important to note that memberships are non-transferrable and can only be frozen once during the duration of the membership.
In cases where the freeze period exceeds the maximum allowed days, the provision of any remaining sessions is subject to the discretion of the business owner. To freeze your membership please contact us.
Thank you for choosing Skin Lab Sydney to take care of you. To ensure that you have a confirmed booking and that you are prioritised, we kindly request that you provide your card details when making a booking. A 50% deposit (non-refundable) is required for all bookings, unless it is a Prepaid Treatment/Service.
By securing your spot with a deposit, we can allocate the appropriate time for your appointment. Once you’ve made a booking, you will receive an email confirming your appointment and providing all the necessary details. This will give you ample time to review and manage your availability.
Please be aware that if you fail to confirm your appointment, we may need to allocate your spot to the next client on our waiting list. For Prepaid Treatments/Services, it’s especially important to confirm your appointment, as failure to do so will result in forfeiture of the Treatment/Service.
We appreciate your understanding and cooperation, and we look forward to providing you with the best possible service at Skin Lab Sydney. Should you have any questions or need further assistance, please don’t hesitate to reach out to us.
Gift Voucher Terms and Conditions
1. Redemption
1.1 Gift vouchers issued by Skin Lab Sydney are redeemable for products and services available on www.skinlabsydney.com.au.
1.2 Gift vouchers cannot be redeemed for cash or refunded.
1.3 The entire value of the gift voucher must be used in a single transaction. Any remaining balance will not be refunded or credited.
2. Expiry Date
2.1 Gift vouchers are valid for a period of 12 months from the date of purchase unless otherwise specified.
2.2 Expired gift vouchers will not be accepted, and Skin Lab Sydney will not be liable for any loss or inconvenience arising from the expiration of the gift voucher.
3. Lost or Stolen Vouchers
3.1 Skin Lab Sydney is not responsible for lost or stolen gift vouchers. Treat the voucher like cash.
3.2 If a gift voucher is lost or stolen, upon showing evidence of purchase (receipt) it will be reissued.
4. Non-Transferable
4.1 Gift vouchers are non-transferable and may only be used by the intended recipient.
5. No Replacement for Defaced Vouchers
5.1 Defaced or altered gift vouchers will not be accepted.
6. Refunds and Returns
6.1 Purchases made with a gift voucher are subject to the Skin Lab Sydney’s standard refund and return policies.
6.2 If a refund is issued for a purchase made with a gift voucher, the refund amount will be credited back to the original gift voucher.
7. Changes to Terms and Conditions
7.1 Skin Lab Sydney reserves the right to change these terms and conditions at any time without notice.
8. Contact Information
8.1 For inquiries regarding gift vouchers, please use our contact us page.
To secure your appointment, we kindly request a 50% deposit at the time of booking. This deposit will be credited towards your scheduled appointment. We understand the importance of meeting your scheduling needs and would appreciate your cooperation in adhering to our cancellation policy.
Unless otherwise specified, we require a minimum of 48 hours’ notice for any cancellations or rescheduling of appointments. We value both your time and ours, and in the event that you need to reschedule, we ask that you inform us at least 48 hours prior to your appointment. This will allow us to offer the time slot to another client.
We sincerely hope that you won’t have to cancel your appointment. However, failure to cancel or reschedule within the stipulated time frame will result in a charge of the full amount for the scheduled service.
Additionally, please note that after the third instance of a late cancellation or “no show,” we will require pre-payment for future appointments. Alternatively, you may opt for a walk-in basis if you prefer.
Thank you for your understanding and cooperation. We look forward to providing you with excellent service and meeting your needs to the best of our abilities.
Please arrive at least 10 minutes before your scheduled treatment.
This allows both you and your therapist to plan and create the perfect treatment experience tailored to your needs. Additionally, you’ll have the opportunity to unwind in our comfortable lounge and fully immerse yourself in the relaxing atmosphere.
Arriving on time also allows us to gather essential information to ensure that your treatment is personalised to meet your specific requirements. In the event of a late arrival, we may need to shorten your treatment time to accommodate other appointments. While we will make every effort to avoid this situation, it may not always be feasible.
When making your reservation, kindly inform us about any health conditions, allergies, or injuries that could potentially impact your experience. This includes any illnesses, injuries, or skin conditions, so we can tailor your treatment accordingly to ensure your utmost comfort and safety.
If there are any changes to your medical status before your appointment, it is essential to provide Skin Lab Sydney with this updated information. Doing so will help us maintain your safety and avoid any potential issues during your treatment.
Please note that providing accurate and honest information throughout your skincare journey at Skin Lab Sydney is crucial. In the interest of fairness, compensation will not be provided to those who are not truthful about their health or medical history. We prioritise the well-being of our clients, and your cooperation in this matter is greatly appreciated.
